{"id":521,"date":"2021-09-20T13:21:54","date_gmt":"2021-09-20T12:21:54","guid":{"rendered":"https:\/\/support.shiptimize.pt\/?post_type=knowledgebase&#038;p=521"},"modified":"2021-09-29T15:20:06","modified_gmt":"2021-09-29T14:20:06","slug":"problemas-com-a-declaracao-do-envio","status":"publish","type":"knowledgebase","link":"https:\/\/support.shiptimize.pt\/index.php\/knowledgebase\/problemas-com-a-declaracao-do-envio\/","title":{"rendered":"Problemas com a declara\u00e7\u00e3o do envio"},"content":{"rendered":"<h3>Problemas com a declara\u00e7\u00e3o do envio<\/h3>\n<p>Durante o processo de declara\u00e7\u00e3o de um envio existe uma verifica\u00e7\u00e3o e valida\u00e7\u00e3o por parte da transportadora dos dados do remetente e destinat\u00e1rio introduzidos para o envio como o c\u00f3digo postal, n\u00famero de carateres dos campos nome, morada e n\u00famero de telefone e data e hor\u00e1rio da recolha.<\/p>\n<p>Paralelamente a transportadora verifica se o n\u00edvel de servi\u00e7o e op\u00e7\u00f5es extra s\u00e3o compat\u00edveis entre si e se s\u00e3o compat\u00edveis com o envio solicitado.<\/p>\n<p>Assim, os erros mais comuns na declara\u00e7\u00e3o dos envios s\u00e3o:<\/p>\n<ul>\n<li>C\u00f3digo Postal inv\u00e1lido<\/li>\n<li>N\u00famero telefone (n\u00famero de caracteres e formato)<\/li>\n<li>N\u00famero de caracteres existentes no campo morada e nome<\/li>\n<li>Preenchimento errado do c\u00f3digo da prov\u00edncia ou pais<\/li>\n<li>Uso de n\u00edvel de servi\u00e7o errado (uso de servi\u00e7os nacionais para envios internacionais por exemplo)<\/li>\n<li>Uso de op\u00e7\u00f5es extra imposs\u00edveis para o n\u00edvel de servi\u00e7o escolhido ou destino (uso de janela hor\u00e1ria para envios 48h nos CTT ou Pontos de entrega nos envios internacionais dos CTT)<\/li>\n<li>Transportadora n\u00e3o realiza envios para esse destino (uso de VASP para envios internacionais)<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p>Sempre que ocorre um erro de declara\u00e7\u00e3o ir\u00e1 surgir um aviso junto do envio <strong>na sec\u00e7\u00e3o N\u00e3o declarados.<\/strong><\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-522 size-full\" src=\"https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/error_01.png\" alt=\"\" width=\"2880\" height=\"1800\" srcset=\"https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/error_01.png 2880w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/error_01-300x188.png 300w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/error_01-1024x640.png 1024w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/error_01-768x480.png 768w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/error_01-1536x960.png 1536w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/error_01-2048x1280.png 2048w\" sizes=\"auto, (max-width: 2880px) 100vw, 2880px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>E tamb\u00e9m no hist\u00f3rico do envio ir\u00e1 surgir <strong>uma descri\u00e7\u00e3o do erro em quest\u00e3o<\/strong>.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-523 size-full\" src=\"https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/error_02.png\" alt=\"\" width=\"2880\" height=\"1800\" srcset=\"https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/error_02.png 2880w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/error_02-300x188.png 300w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/error_02-1024x640.png 1024w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/error_02-768x480.png 768w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/error_02-1536x960.png 1536w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/error_02-2048x1280.png 2048w\" sizes=\"auto, (max-width: 2880px) 100vw, 2880px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>Dever\u00e1 aceder ao envio e efetuar as devidas corre\u00e7\u00f5es e proceder novamente \u00e0 declara\u00e7\u00e3o do envio. <em>Relembramos que apenas envios declarados est\u00e3o efetivamente criados junto da transportadora.<\/em><\/p>\n<p>Caso o problema persista <strong>dever\u00e1 contactar o nosso suporte.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":44,"comment_status":"open","ping_status":"closed","template":"","knowledgebase_category":[298],"knowledgebase_tags":[226,227,228,225,216],"class_list":["post-521","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_category-problemas","knowledgebase_tags-declaracao-de-envio","knowledgebase_tags-erro-declaracao","knowledgebase_tags-erro-envio","knowledgebase_tags-problema-declaracao-de-envio","knowledgebase_tags-problemas-de-envio"],"_links":{"self":[{"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/knowledgebase\/521","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/comments?post=521"}],"version-history":[{"count":2,"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/knowledgebase\/521\/revisions"}],"predecessor-version":[{"id":525,"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/knowledgebase\/521\/revisions\/525"}],"wp:attachment":[{"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/media?parent=521"}],"wp:term":[{"taxonomy":"knowledgebase_category","embeddable":true,"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/knowledgebase_category?post=521"},{"taxonomy":"knowledgebase_tags","embeddable":true,"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/knowledgebase_tags?post=521"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}