{"id":529,"date":"2021-09-20T13:31:17","date_gmt":"2021-09-20T12:31:17","guid":{"rendered":"https:\/\/support.shiptimize.pt\/?post_type=knowledgebase&#038;p=529"},"modified":"2021-09-29T15:20:16","modified_gmt":"2021-09-29T14:20:16","slug":"problemas-com-a-impressao","status":"publish","type":"knowledgebase","link":"https:\/\/support.shiptimize.pt\/index.php\/knowledgebase\/problemas-com-a-impressao\/","title":{"rendered":"Problemas com a Impress\u00e3o"},"content":{"rendered":"<h3>Problemas com a Impress\u00e3o<\/h3>\n<p>A impress\u00e3o das etiquetas de envio poder\u00e1 apresentar dois tipos de erros:<\/p>\n<h4>As etiquetas n\u00e3o foram geradas<\/h4>\n<p>Esta situa\u00e7\u00e3o \u00e9 rara e poder\u00e1 ser devida a uma instabilidade de liga\u00e7\u00e3o com o sistema inform\u00e1tico das transportadoras. Dever\u00e1 contactar o nosso suporte t\u00e3o breve quanto poss\u00edvel<\/p>\n<h4>As etiquetas foram geradas, mas n\u00e3o as visualiza<\/h4>\n<p>Neste caso h\u00e1 que distinguir 3 situa\u00e7\u00f5es frequentes:<\/p>\n<ul>\n<li>O tipo de envio gerado n\u00e3o conduz \u00e0 cria\u00e7\u00e3o de etiquetas, mas sim o estafeta ir\u00e1 lev\u00e1-las aquando da recolha (uso de op\u00e7\u00e3o extra nos envios CTT e UPS \u201crecolher e devolver\u201d).<\/li>\n<li>O formato de impress\u00e3o n\u00e3o \u00e9 compat\u00edvel com a transportadora utilizada (As etiquetas da DHL express s\u00e3o maiores que as demais pelo que apenas o formato A4 1 etiqueta, A4 duas etiquetas (100 x 210mm) e Labelwrite (100 X 210mm) s\u00e3o compat\u00edveis).<\/li>\n<li>Os seus pop-ups est\u00e3o bloqueados e como as nossas etiquetas s\u00e3o mostradas num pop-up elas n\u00e3o s\u00e3o mostradas. Poder\u00e1 recuperar as etiquetas clicando no link que surge no topo da p\u00e1gina para esse fim.<\/li>\n<\/ul>\n<p>&nbsp;<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-530 size-full\" src=\"https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/printlabel.png\" alt=\"\" width=\"2880\" height=\"1800\" srcset=\"https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/printlabel.png 2880w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/printlabel-300x188.png 300w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/printlabel-1024x640.png 1024w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/printlabel-768x480.png 768w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/printlabel-1536x960.png 1536w, https:\/\/support.shiptimize.pt\/wp-content\/uploads\/2021\/09\/printlabel-2048x1280.png 2048w\" sizes=\"auto, (max-width: 2880px) 100vw, 2880px\" \/><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<p>Caso permane\u00e7a sem obter etiquetas, <strong>dever\u00e1 contactar o nosso suporte.<\/strong><\/p>\n<p>&nbsp;<\/p>\n<p>&nbsp;<\/p>\n<hr \/>\n<p>&nbsp;<\/p>\n","protected":false},"author":1,"featured_media":0,"menu_order":42,"comment_status":"open","ping_status":"closed","template":"","knowledgebase_category":[298],"knowledgebase_tags":[226,57,55,231],"class_list":["post-529","knowledgebase","type-knowledgebase","status-publish","hentry","knowledgebase_category-problemas","knowledgebase_tags-declaracao-de-envio","knowledgebase_tags-etiquetas","knowledgebase_tags-impressao","knowledgebase_tags-problema-com-impressao"],"_links":{"self":[{"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/knowledgebase\/529","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/knowledgebase"}],"about":[{"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/types\/knowledgebase"}],"author":[{"embeddable":true,"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/comments?post=529"}],"version-history":[{"count":1,"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/knowledgebase\/529\/revisions"}],"predecessor-version":[{"id":531,"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/knowledgebase\/529\/revisions\/531"}],"wp:attachment":[{"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/media?parent=529"}],"wp:term":[{"taxonomy":"knowledgebase_category","embeddable":true,"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/knowledgebase_category?post=529"},{"taxonomy":"knowledgebase_tags","embeddable":true,"href":"https:\/\/support.shiptimize.pt\/index.php\/wp-json\/wp\/v2\/knowledgebase_tags?post=529"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}